The www.do-shop.com website is operated by Do Shop Limited, a company registered in England and Wales (hereinafter referred to as “us” or “we”).
Contact address: Unit 105 Finsbury Business Centre, 40 Bowling Green Lane, London EC1R 0NE, United Kingdom
Telephone: +44 (0)20 7415 7066
Registered office: 9 Stratfield Park, Elettra Avenue, Waterlooville, Hants. PO7 7XN, United Kingdom
Company registration number: 5437050
VAT registration number: GB 882 5261 09
You are deemed to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email, detailing the products you have ordered. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled the order in accordance with the instructions below. Non-acceptance of an order may be a result of one of the following:
•The product you ordered being unavailable from stock
•We do not deliver to your area
•Our inability to obtain authorisation for your payment
•The identification of a pricing or product description error
•You not meeting the eligibility to order criteria set out in these Terms and Conditions
If there are any problems with your order, we will contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
The prices payable for products that you order are as set out in our website. All prices are inclusive of VAT where applicable at the current rates. The total cost of your order is the price of the products ordered plus delivery charge.
Payments for purchases on our website are transacted by Shopify and PayPal, which accepts payments from most major credit cards.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur. Measurements are approximate and may vary according to the size of the item.
We reserve the right to withdraw any products from this website at any time and / or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
• Register by providing your real name, phone number, email address, payment details and other requested information
• Be over 18 years of age
• Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
• Possess a valid credit or debit card issued by a bank acceptable to us or have a valid account with PayPal
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
You may cancel your contract with us for the goods you order at any time up to 14 days from the day you receive your goods. To cancel your order you must notify us in writing, either by email to firstname.lastname@example.org or by post to Do Shop Limited, Unit 105, Finsbury Business Centre, London EC1R 0NE, United Kingdom, quoting your name and order reference. If the goods have been despatched then please follow our returns policy as detailed below.
If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from you will be re-credited to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.
We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted. You will become the owner of the goods you ordered when they have been despatched and full payment has been received.DELIVERY CHARGES - UK
Charges for deliveries in the UK are as follows:
DELIVERY CHARGES - OUTSIDE UK
Charges for deliveries outside the UK vary depending on the size and weight of the products ordered and the delivery address. You can check these charges at the Shopping Cart or Checkout. If you have any issues with delivery charges please contact us and we will work out the best quote for you.
Deliveries outside the UK may be subject to import duties and taxes, which are outside our control. Once the shipment reaches its destination country, the relevant authorities or the shipping company will contact you with further information on such charges, which must be paid by you before the goods can be delivered.
DELIVERY OF SMALLER ITEMS
Smaller items may be shipped directly from their suppliers or from our premises. To ensure we provide the best service to you, we use different couriers depending on the size of the item and the shipping destination. We will provide you with the tracking details for your delivery as soon as it is available. If you have any issues with your delivery please contact the courier company directly or get in touch with us.
DELIVERY OF FURNITURE AND OTHER LARGE ITEMS
Furniture and other large items may be shipped directly from their suppliers or from our premises. These items will be delivered by a courier or by a specialist shipping company, depending on the size of the item and the shipping destination. Please note this service is for kerb-side deliveries only.
If you require an enhanced delivery service (delivery to room of choice, product assembly, removal of packaging and old items of furniture etc), please let us know at the time of your order and we will arrange such service for you at an extra charge.
Please note that you are responsible for ensuring the products you ordered can be delivered safely and reasonably to your property. This means that, amongst other things, you must ensure doors, corridors and other passageways are sufficiently clear and spacious for the delivery of the products you ordered. If you have any questions regarding product size or have doubts about access, please let us know at the time of your order. If access issues are identified before the delivery we can organise specialist services (such as removal of doors and windows, hiring specialist lifting equipment etc) at an extra charge. If the delivery has to be aborted because it cannot be executed reasonably and safely, your order will be cancelled with 50% of the product cost (excluding delivery charges) refunded to you.
DELIVERY OF MULTIPLE ITEMS
If your order includes more than one item, we may choose to wait until all items are available before despatching them together or ship them separately to you as they become available, depending on the delivery lead times of the different items, where they come from and the delivery address. In such cases we will let you know how your items will be delivered when we confirm your order.
DELIVERY LEAD TIMES
Delivery times provided by us are non-binding estimates only, based upon the best available information available at the time the estimates are made. Estimated delivery times will be considered as accepted by you unless disagreement is notified to us in writing within seven days of order placement. Special delivery conditions requested by you should be given in writing at the time of order placement and will be considered by us and if necessary conditions and charges may change accordingly.
If the products we delivered are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask you to examine the products as soon as possible after delivery and if possible you to notify us of the problem in writing either by email to email@example.com or by post to Do Shop Limited, Unit 105, Finsbury Business Centre, London EC1R 0NE, United Kingdom, quoting your name and order reference, within three working days. Depending on the circumstances, we may then ask you to return the products in question to us. Products may sometimes be damaged during transit. If the packaging looks damaged do not sign for the delivery without checking the product. If the product is damaged you may refuse to accept it. Alternatively you can sign for the delivery but write clearly on the slip that the products have not been checked.
If you notify a problem to us under this condition, our obligation will be, at your option:
•To make good any shortage or non-delivery
•To replace or repair any goods that are damaged or defective
•To refund to you the amount paid by you for the goods in question
Products that have been made to order in a specific finish or upholstery colour as per your specifications cannot be returned. If such products are received damaged or defective then replacements will be manufactured and delivered as replacement as soon as possible. For standard products where no finish options have been specified you may return them within 14 days of delivery to Do Shop Limited, Unit 105, Finsbury Business Centre, London EC1R 0NE, United Kingdom. However we are not responsible for any item that is not returned in the manner set forth below. The product you return must be in new, unused, condition with all the original packaging and product tags still attached.
New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to you. All correctly returned products will be credited to the original purchaser’s account. If returning by post the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring / exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When you subscribe to our newsletter, enter a competition, answer a customer survey or take part in promotions, we may collect your personal information, feedback or contributions when answering questions. We may collect the details of any email communications we send to you that you open or click on, including the links you click on in those emails. We may collect any personal information you provide us with when you contact us via email, telephone, post, or social media. We refer to this information as "Communication Information".
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and / or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information relating to our products or services via email newsletters and other forms of advertising.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We work with carefully selected service providers that carry out certain functions on our behalf, such as delivering orders, processing payments, hosting or developing our website, processing email mailouts. These companies may process your personal data in order to perform the function they are instructed to do on our behalf.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Do Shop Ltd
Finsbury Business Centre
40 Bowling Green Lane
London EC1R 0NE
The contract between us shall be governed by and interpreted in accordance with English law
and the English courts shall have jurisdiction to resolve any disputes between us.
Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We accept responsibility under these Terms and Conditions for its commitment to you.
Customers outside the UK (including EU customers):
All our product prices include UK VAT of 20%, which you don't have to pay! The VAT will be deducted from our product prices at the Checkout. Please see our Terms & Conditions for more details.