DELIVERY & RETURNS
DELIVERY CHARGES - UK
Charges for deliveries in the UK are as follows:
DELIVERY CHARGES - OUTSIDE UK
Charges for deliveries outside the UK vary depending on the size and weight of the products ordered and the delivery address. You can check these charges at the Shopping Cart or Checkout. If you have any issues with delivery charges please contact us and we will work out the best quote for you.
Deliveries outside the UK may be subject to import duties and taxes, which are outside our control. Once the shipment reaches its destination country, the relevant authorities or the shipping company will contact you with further information on such charges, which must be paid by you before the goods can be delivered.
DELIVERY OF SMALLER ITEMS
Smaller items may be shipped directly from their suppliers or from our premises. To ensure we provide the best service to you, we use different couriers depending on the size of the item and the shipping destination. We will provide you with the tracking details for your delivery as soon as it is available. If you have any issues with your delivery please contact the courier company directly or get in touch with us.
DELIVERY OF FURNITURE AND OTHER LARGE ITEMS
Furniture and other large items may be shipped directly from their suppliers or from our premises. These items will be delivered by a courier or by a specialist shipping company, depending on the size of the item and the shipping destination. Please note this service is for kerb-side deliveries only.
If you require an enhanced delivery service (delivery to room of choice, product assembly, removal of packaging and old items of furniture etc), please let us know at the time of your order and we will arrange such service for you at an extra charge.
Please note that you are responsible for ensuring the products you ordered can be delivered safely and reasonably to your property. This means that, amongst other things, you must ensure doors, corridors and other passageways are sufficiently clear and spacious for the delivery of the products you ordered. If you have any questions regarding product size or have doubts about access, please let us know at the time of your order. If access issues are identified before the delivery we can organise specialist services (such as removal of doors and windows, hiring specialist lifting equipment etc) at an extra charge. If the delivery has to be aborted because it cannot be executed reasonably and safely, your order will be cancelled with 50% of the product cost (excluding delivery charges) refunded to you.
DELIVERY OF MULTIPLE ITEMS
If your order includes more than one item, we may choose to wait until all items are available before despatching them together or ship them separately to you as they become available, depending on the delivery lead times of the different items, where they come from and the delivery address. In such cases we will let you know how your items will be delivered when we confirm your order.
DELIVERY LEAD TIMES
Delivery times provided by us are non-binding estimates only, based upon the best available information available at the time the estimates are made. Estimated delivery times will be considered as accepted by you unless disagreement is notified to us in writing within seven days of order placement. Special delivery conditions requested by you should be given in writing at the time of order placement and will be considered by us and if necessary conditions and charges may change accordingly.