Flexible Living - FAQs Main

OUR VISION

We believe in the power of quality design furniture to lift your spirits and enhance everyday life. We also believe that your furniture should keep up with the changes in your lifestyle. Our aim is to develop a flexible ownership model which enables you to enjoy design furniture without the long term commitment. This also helps to reduce waste by recycling premium quality products, giving them second lives where they are needed most, which is good for the environment.

We are continuously developing Flexible Living, with plans to add more products as well as rolling out new features such as shorter and longer commitment periods and a subscription offer. If you have any suggestions or feedback please let us know!

 

FAQS


No, you do not own the products, unless and until you choose to Buy. However, you are free to enjoy and should care for the products as if they were yours. Think of them as items lent to you by a good friend or relative.

Flexible Living is currently only available within the M25 area of London in the UK. We have ambitious plans to extend our service area, so if you live outside the M25 area but would like to try out Flexible Living, just contact us and we’ll do our best to help you.

At the moment the subscription period is set at 12 months. If you would like to benefit from Flexible Living for more than 12 months, simply choose to Continue at the end of the subscription period and you can continue to enjoy the products indefinitely, and at discounted monthly payments too. As part of our growth plans we are looking to offer more options for subscription periods, so do stay posted!

At the moment the subscription period is set at 12 months. As part of our growth plans we are looking to offer shorter subscription periods, especially for second life products, so do stay posted!

We love to help you find the right product! We work with all major quality design brands, what you see on our website is just a starting point. If you don’t see what you are looking for, just contact us and we’ll do our best to find the right product and offer the best deal for you.

Currently all the products we offer are brand new, often custom-made to order just for you. However, we believe in the recycling potential of quality design furniture and will be offering second life products in the future. These will of course be clearly marked so and will be offered at lower prices and with more flexible subscription periods.

You can Buy and own the product outright anytime over the 12 month period by paying the remaining subscription payments and the one-off Final Purchase Payment, but you won’t be able to Swap or Return the product until the end of the 12 month period.

If it’s going well, let’s keep rolling! Your existing subscription will continue indefinitely, but as a thank you we will reduce your monthly payment. You can convert this to Buy, Swap or Return at any time. We will assume you choose to Continue unless you tell us otherwise.

We are delighted that the product works out for you! Just make the one-off Final Purchase Payment and it is yours to keep forever.

Want to change or upgrade? Fantastic! Just choose your new product and we will pick up the old product and install the new product at the same time. Your subscription for the old product will end, to be replaced by a new 12 month subscription for the new product. As a thank you we will offer you a credit towards the cost of the new product and provide pick-up and delivery for free. If your new product is not ready to be delivered, subscription for the old product will roll over on Continue terms until the new product is delivered. Returned products will be assessed with fees applied for any damages.

Sorry to see you go, but we understand sometimes change is needed. We will come and pick up your product for free. Please note that returned products will be assessed with fees applied for any damages.

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Customers outside the UK (including EU customers):

All our product prices include UK VAT of 20%, which you don't have to pay! The VAT will be deducted from our product prices at the Checkout. Please see our Terms & Conditions for more details.